The Customer Service Expert

The Customer Service Expert
Course name: The Customer Service Expert
Course Duration: 38 hour
Price: $ USD 999 $499.50
Certificate: Yes
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About this course

You can now earn big money either full or part-time, in your own home by becoming all-rounded Customer Service Representative!

This Bundle of 10 courses offers an excellent opportunity to become an all-rounded expert for half price!

Traditionally, companies provided customer service face-to-face or just by telephone.

This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services as well as phone.

Connecting with customers is one of the most vital elements to the success of any business.

You can have the greatest product or service available, but without communicating and connecting effectively with the market, it doesn’t mean much.

Call centre and office staff are the first and often the only point of contact, so their telephone manner must be professional and customer-centred followed with a good understanding of internet customer support.

Effective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service.

In this BUNDLE course of 10 sub-courses, you will learn how to combine these factors to successfully offer your customers a great experience.

You will also learn how and why taking a proactive or pre-emptive approach to customer service will yield better outcomes than merely reacting to complaints or difficulties.

What you'll learn:

  • Customer Care Best Practice
  • Managing & Improving Customer Service Process
  • Dealing with Difficult People and Situations
  • Telephone Customer Services
  • Rescuing Difficult Customers
  • Face to Face Customer Service
  • Electronic Customer Service
  • Connecting with Customers
  • Is the Customer Always Right
  • Dealing with Customer Complaints
BUY NOW You are being taken to our partner course provider website to purchase.

Thank you

Heads up! Our courses has been hand-picked for retirees from our affiliate partners. If you buy something through one of our course links, you won’t pay a penny more, but we might get a small commission to support our community, which helps keep the lights on. Thanks for supporting us!

LEARNERS testimonials

4 retirees online courses

TEST

Pet Sitting and Dog Walking Diploma it's a fantastic online course. Very informative, easy to follow sessions with a test facility at the end of each session. You can complete this at your own pace any time of day or night, without any pressure and there is even help if you need it with tutors online. I would highly recommend New Skills Academy to anyone looking to gain a qualification but needs time to complete the course or cannot attend classes.

Julie Roach – Redditch, New Skills Academy learner partner of 4Retirees.

2020-02-04T01:49:19+11:00

Julie Roach – Redditch, New Skills Academy learner partner of 4Retirees.

4 retirees online courses
Pet Sitting and Dog Walking Diploma it's a fantastic online course. Very informative, easy to follow sessions with a test facility at the end of each session. You can complete this at your own pace any time of day or night, without any pressure and there is even help if you need it with tutors online. I would highly recommend New Skills Academy to anyone looking to gain a qualification but needs time to complete the course or cannot attend classes.
free courses for retirees

Amazing Service!

Great Course! Pet Sitting and Dog Walking Diploma arrived very quickly on the same day I ordered it – Amazing Service! I can’t wait to get the certificate at the end so I can show my customers that I have underpinned my knowledge and experience by gaining a qualification that is fully accredited. It is so important to keep fully up to date with skills and learning since everything is constantly changing.

Yvonne Watkins, York, New Skills Academy learner, partner of 4Retirees

2020-02-05T02:18:17+11:00

Yvonne Watkins, York, New Skills Academy learner, partner of 4Retirees

free courses for retirees
Great Course! Pet Sitting and Dog Walking Diploma arrived very quickly on the same day I ordered it – Amazing Service! I can’t wait to get the certificate at the end so I can show my customers that I have underpinned my knowledge and experience by gaining a qualification that is fully accredited. It is so important to keep fully up to date with skills and learning since everything is constantly changing.

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